Frequently Asked Questions

Payments

What payment methods do you accept?

We accept all major credit and debit cards, along with the secure payment methods available at checkout through Shopify.

Is my payment information secure?

Yes. Every transaction is encrypted and securely processed through Shopify's trusted checkout system to help protect your personal and payment information.

Orders & Shipping

How long does shipping take?
Domestic orders typically arrive within 3–5 business days. International orders may take 7–14 business days depending on your location and customs processing.

Do you ship internationally?
Yes, we ship to select international markets. Shipping costs and delivery times vary by destination. Duties and taxes may apply and are the responsibility of the customer.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to monitor your delivery in real time.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items in original condition with tags attached. Please visit our Returns page or contact us to initiate a return.

Can I exchange an item?
Yes. Contact our team and we'll guide you through the exchange process based on current stock availability.

Sizing

How do I find my size?
Each product page includes a detailed size guide. When in doubt, we recommend sizing up for a relaxed fit or reaching out to our team for personalized advice.

Products & Care

How should I care for my Northvale pieces?
Care instructions are printed on each garment's label. As a general rule, we recommend cold wash and air dry to preserve fabric quality and shape.

Contact

Still have questions?
Reach out via our Contact page and our team will get back to you within 1–2 business days.